Quality Practices

• Stringent hiring, extensive training and, proactive approach to quality
• Dedicated quality department to review outputs
• Robust review mechanism at each critical point of the process and before delivery to end customer
• Use of organizers and process checklists for finalization of accounts and in tax returns filing
• Quality manuals with standardized procedures followed for each accounting process
• Follow a metric driven approach by generating Key Performance Indicators (KPI) for each process
• Critical input/outputs are continuously monitored through facts
• Well defined exception handling procedure involving clear communication of exceptions to customer

Use of quality tools like Control charts to identify errors and review process quality